RETURN & REFUND POLICY

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Last updated: September 2026

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At Aatra Terra, each ceramic piece is handmade and one of a kind. Because of the nature of handmade work, small variations in shape, colour, texture, and finish are part of the character of each piece.

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Returns & Exchanges

For purchases within Canada, we do not accept returns or exchanges simply because you have changed your mind.

If an item arrives damaged, is defective, or you receive the wrong item, please contact us within 48 hours of delivery at echo@aatraterra.com and include clear photos of the item and its packaging.

We will review the issue and, where appropriate, arrange a refund or another suitable resolution.

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Damaged Items

Ceramics are fragile, and we take care to package each piece securely.

If your order arrives damaged, please keep the original packaging and contact us within 48 hours of delivery. Photos of both the damaged item and the packaging will help us assess the situation and, where applicable, assist with a claim.

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Handmade Variations

Because each piece is handmade, no two pieces are exactly alike. Small differences in shape, colour, glaze, texture, or finish are part of the handmade process and are not considered defects.

 

Custom & Commissioned Pieces

Custom and commissioned pieces are made specifically for you and are final sale, except where otherwise required by applicable law.

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International Orders

For customers outside Canada, return and refund rights may vary depending on the laws that apply to your purchase. Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

 

Refunds

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.

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Questions

If you have any questions about a return, refund, or your order, please contact us:

Aatra Terra
Richmond Hill, Ontario, Canada
echo@aatraterra.com