Terms & Conditions
Last updated: September 2026
Welcome to Aatra Terra. By using this website or purchasing a product or service from Aatra Terra, you agree to the terms below.
1. About Aatra Terra
Aatra Terra is a small, independent studio based in Richmond Hill, Ontario, offering handmade ceramics, pottery experiences, and therapeutic arts sessions.
2. Handmade Products
Each ceramic piece is handmade and one of a kind. Small variations in shape, colour, texture, glaze, and finish are part of the handmade process and are not considered defects.
Product photographs are intended to represent the piece as accurately as possible, but colours may appear slightly different depending on your screen or device.
3. Product Information & Pricing
We do our best to ensure that product descriptions, dimensions, photographs, availability, and prices are accurate.
All prices are listed in Canadian dollars (CAD) unless otherwise stated.
4. Orders & Payment
An order is confirmed once payment has been successfully received.
If there is an issue with an order or payment, we may contact you using the information provided at checkout.
5. Shipping
Orders are shipped from Ontario, Canada. Processing times, delivery estimates, and shipping costs are described in our Shipping Policy.
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
6. Returns & Refunds
Returns, exchanges, and refunds are handled according to our Return & Refund Policy.
Nothing in these Terms & Conditions is intended to limit any rights you may have under applicable consumer protection laws.
7. Custom & Commissioned Pieces
Custom and commissioned pieces are made specifically for you. Because they are created according to individual requests, they are generally final sale, except where otherwise required by applicable law.
8. Local Pickup
Local pickup is available in Richmond Hill, Ontario, upon request. Pickup details will be arranged after your order is placed.
9. Pottery & Therapeutic Arts Services
Bookings for pottery courses, workshops, and therapeutic arts sessions are subject to the terms and cancellation policies provided at the time of booking.
10. Website Content
All photographs, artwork, written content, designs, and other materials on this website belong to Aatra Terra unless otherwise stated.
Please do not reproduce, copy, or use this content without permission.
11. Changes to These Terms
Aatra Terra may update these Terms & Conditions from time to time. The most current version will be posted on this website with the date of the latest update.
12. Contact
If you have any questions about these Terms & Conditions, an order, or a service, please contact us:
Aatra Terra
Richmond Hill, Ontario, Canada
echo@aatraterra.com